Refund policy

It's already in the file I just sent, here it is on its own too:

Return & Refund Policy

Return Window You may request a return within 14 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return Contact our support team with your order number and reason for return. We will provide instructions and a return address once your request is approved.

Non-Returnable Items Certain items cannot be returned, including final sale items, personalized or custom products, and items marked as non-returnable on the product page.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we will cover the cost of return shipping or send a replacement at no extra charge.

Refunds Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5-10 business days.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve it quickly.

Order Cancellations Orders can be cancelled or modified within a few hours of being placed, before they enter processing. Once an order has been dispatched, it cannot be cancelled and must instead follow our return process.

Want me to adjust the return window, restocking fees, or add anything specific to your suppliers' return rules?